- About shipping time
Please note orders will go through TWO phases before being delivered:
1.Order processing time: The amount of time it takes for us to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality. It takes between 3-5 business days depending on the availability of the items and to dispatch your order.
2. Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Usually, it takes 7-15 business days. Please check the details below.
- What courier do you use?
Unfortunately, you don't have the option to Change the courier, we select the best courier available in your location.
We offer standard delivery.All packages have specific tracking information and can be tracked through the "My Order" section in your account or "Order Status".
- Do you offer free shipping?
Yes, we provide free shipping worldwide, except for some remote areas, for which we may add additional shipping fees.
- Can I change my delivery address?
In order to ensure that you can receive the package in time, please ensure that the delivery address is correct when placing the order.
If you need to change the shipping address, please contact our customer service. Please note: Once the order goes through, we can no longer make any changes on the order as well as the shipping method you have selected when you placed the order.
We can only help you modify your shipping address before shipping. If the order has been shipped and you need to change the address, we recommend that you can track the package, find the shipping courier and contact them to make arrangements so they can reroute the package. Or you can contact us to help.
- Unrecognized shipping address
Enter your delivery address (address, email, phone number, zip code, etc.) in English letters/letters. If the postal code is not accepted, please type it without spaces. If the information is insufficient and the package cannot be delivered in time or cannot contact you, please contact us as soon as possible.